BAYAN CHINA- let me begin this post by a set of questions and answers that might blow your mind, so please be cautious and ready before you read on…
“So what bank do you use the most?” Asked our interviewer Xue Wang.
“Postal Saving Bank (PSB).” Answered Mr. Fu, one of the five farmers in this focused group interview.
“What do you think of PSB’s service?” Asked Xue Wang.
“Their service is poor and their customer service is very bad. The cashers chat with each other just ignoring customers at the counter. There is always a crowed of people in the bank. Sometimes, I waited for a long time but when it came to their close time, they just close all the counters…” Mr. Fu continued to pour out the bitterness he has received from PSB, as the others began to raise voice to add their own complains.
“If you want to get faster service at PSB, you have to buy a bag of fertilizer from them, or you buy a lottery ticket from them, which never gives anything…” complained Mr. Liu, “it is unfair for people who don’t want to spend money to jump the queue.”
“So why do you still use PSB the most?” Asked our Xue Wang and I’m sure it is also your curious question by now.
“Because we can only get the grain direct subsidy from PSB.” Explained Mr. Liu, “The big boss of PSB was lucky to win service for this policy from the government, before that, no one goes to PSB.”